Refund policy

At PuppyCharm.store, customer satisfaction is our highest priority. We proudly offer FREE RETURNS and FREE REFUNDS within 30 days of delivery on eligible purchases.

Return Eligibility

To qualify for a return:

• The return request must be submitted within 30 days of delivery.

• Products should be returned in acceptable condition.

• Proof of purchase or order confirmation is required.

Free Returns

We provide FREE return shipping worldwide for eligible returns.

To initiate a return, please contact:

Email: avlbgycmq19879@hotmail.com

Our support team will provide complete return instructions.

Refund Process

Once your returned item is received and inspected, we will notify you regarding approval.

Approved refunds will be issued to the original payment method within 5–10 business days.

Processing times may vary depending on your financial institution.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:

• Order number

• Description of the issue

• Supporting photographs

We will arrange a replacement, exchange, store credit, or full refund when appropriate.

Order Cancellations

Orders may be canceled before shipment. Once an order has shipped, cancellation requests may no longer be possible.